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Archived: Vine House Rest Home Good

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 30 January 2013
Inspection Report published 30 January 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

We spoke with five people living in the home. People felt they were well looked after. One person said, "They (the staff) are very kind" and, "They have been very good to me since I arrived". Someone else said, "It's nice here, the food's good, it's always nice and warm". Another said, "The staff are very good but are rushed sometimes - now there isn't a cleaner". People felt staff were attentive and did 'their best'. Two people commented they sometimes had to wait for attention and thought this was due to the home being short staffed sometimes.

Some felt their care and support needs had been discussed with them since admission but others did not recall this process. One person said they knew they had a care plan but wasn't sure what was in it. However people felt the care and support met their needs and felt their wishes were taken into account. They felt they had some choices of routine. All the people we spoke with relied on staff to give them their medication. Two people told us they felt they were given the right medication at the right time.

The manager told us people had been given a copy of the complaints procedure, but some we spoke with were not aware of how to make a complaint.

A member of staff who spoke to us told us they had sufficient, experience, training and support that enabled them to feel skilled and competent in their work. This person had a good knowledge of the areas discussed with the inspector and assessed through the inspection.