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Archived: Vine House Rest Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 25 January 2012
Date of Publication: 22 February 2012
Inspection Report published 22 February 2012 PDF

Overview

Inspection carried out on 25 January 2012

During a routine inspection

People living in the home that we spoke with on the inspection visit told us that they felt

staff respected them, and that they had sufficient involvement in the planning and

delivery of their care and the service. One person said that personal care was carried

out 'properly and respectfully' and said, "All the staff are very good". When asked if staff treated them properly and respectfully one person said, "Oh gosh, yes".

People told us they had a choice in such matters as the food served, spending time in their rooms and when to get up and go to bed. We were also told that people filled in questionnaires about the service and were able to express choices and preferences to their key worker.

People living in the home told us that they received the care and support they needed promptly and that they felt their needs were met. Two people gave examples of how the care staff met their individual needs in a kind and understanding way. One said, "The staff are brilliant". Another person said, "They (the staff) come right away when I use the buzzer" and, "I am happy enough here - I have no regrets - but it's not like being at home". They also said, "The staff never grumble about whatever they have to do".

Staff told us they had sufficient experience, training and support that enabled them to feel skilled and competent in their work.