Archived: Chessington

50 Marlpit Lane, Seaton, Devon, EX12 2HN (01297) 20383

Provided and run by:
Voyagers Limited

All Inspections

7 January 2013

During an inspection in response to concerns

We carried out this responsive inspection because we were informed of a safeguarding matter, in that a concern had been raised. The concerns related to activities and nutrition.

We found that the home was compliant in relation to the provision of appropriate activities for the two people currently living at the home but that there were not effective systems in place or records to ensure that people received a choice of suitable and nutritious food in sufficient quanities to meet service users' needs.

12 December 2012

During a routine inspection

We met the two people who lived at the home. There was one vacancy. Both people had complex needs due to a learning disability and were not able to speak with us or answer our questions in detail. We observed the support people received, spending time with them in the communal areas of the home. We also spoke with the two care staff on duty and the registered manager and owner as well as looking around the home and at various records.

People were unable to be closely involved in the running of the home but we saw that staff involved them in making choices where they could and that they recognised various behaviours that could signify people's wants or needs. We saw that both people living at the home were well cared for and that staff we spoke to, the provider and owner were very knowledgeable about their needs.

We saw that people were safeguarded. People living at the home approached staff freely and looked well cared for and at ease and staff spent time with them. We found that although staff were meeting peoples' needs, staff were not always well supported to ensure that they could deliver care and treatment safely and to an appropriate consistent standard.

We saw that the home was regularly in contact with peoples' families and advocates. However, effective quality assurance systems were not in place to regularly assess and monitor the quality of service that people received.

30 December 2010

During a routine inspection

There were two people living at Chessington at the time of our visit, and neither was able to communicate verbally. During the day we observed the way the staff interacted with them, and their responses. We saw staff treating each person with respect and offering them choices. The staff talked to them, explaining what they were doing, for example when they were giving people their medications, or at meal times. We saw that even though each person was unable to speak, they were able to understand what the staff were saying to them and they responded appropriately. During the day the two people were cheerful and relaxed.

We also received copies of letters from three health and social care professionals involved in the care of the two people, and also from one relative. They told us they were entirely satisfied with all aspects of the care provided by Chessington.