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Summer Wood Residential Care Home Good

All reports

Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. For example we saw completed questionnaires that had been sent to people who used the service their families and visiting professionals at the latter part of 2012. The responses from these showed that the respondents were satisfied with the service they received. Comments include "a super home and a lovely team of staff."

We saw that there were regular audits carried out of the care files, the environment and health and safety in order to make sure that staff were following the correct practices. We were told by the manager that any issues highlighted wouldbe raised with the provider and an action plan would be produced to deal with these matters. We saw evidence of action taken from previous audits where improvement was required. For example, the review of care plans resulted in the production of a more user friendly weekly timetable and the environmental audit led to the cleaning schedules being reviewed more frequently.

We saw that there was a system in place to report adverse events. Records of incidents and accidents were reported and analysed by the manager of the home. The review process enabled the staff to identify contributory factors and to minimise any potential risks of harm to people who used the service. From this evidence risk assessments relating to people leaving electrical appliance turned on had been produced.

We were told that staff and regular home meetings were held and included topics such as; timetable planning, household issues, cleaning rota and forthcoming events. Meetings were recorded in the minutes and we reviewed some of these in order to verify the information provided to us.

We saw that people were able to raise a concern or a complaint through information provided to them. The homes complaints procedure was clearly displayed informing visitors and people who used the service what to do if they wanted to make a complaint. There was also a copy of this in the service user guide that all people who used the service and their relatives received. We noted that there were no recorded complaints and the manager told us that with such a small service, she had an open door policy for all people that used the service and their relatives and that any concerns were dealt with before they become a problem.

These monitoring processes meant that people who used the service benefitted from the delivery of care and support in an environment that continually monitors the quality of service and responds where improvement is required.