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Summer Wood Residential Care Home Good

All reports

Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We found that people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. For example, we saw that a copy of the latest local multi-agency safeguarding protocols was available in the office. This provided information to direct staff if they needed to report a potential or actual safeguarding matter. We spoke with staff about the arrangements for reporting allegations or incidents of abuse. The staff members that we spoke with were clear on their responsibilities and demonstrated a good understanding of how to report concerns. They were able to describe different types of abuse that could affect the people who used the service.

We looked at the training programme for staff and this confirmed, along with our discussion with staff that they had attended training in safeguarding adults.

We saw that the provider had systems in place to support people with raising concerns. For example, we saw the services safeguarding policy that staff have to sign after reading that identified how to report abuse or suspicions of abuse. We saw that there was a whistleblowing policy in place and staff told us that people who used the service had

regular meetings with the manager and any issues or concerns could be raised.

People that used the service told us that they felt "safe and had no worries." The review of evidence provided to us demonstrated that people using the service could be confident that staff had sufficient knowledge and understanding to identify and report safeguarding matters.