Archived: Jasmine House

This inspection was carried out by one person.

As part of our inspection we spoke with the manager, and care staff. We also looked at two care plans and other documentation within the home.

We were told during the inspection that Jasmine House was due to close in the next two or three months. All staff and people using the service were aware of this fact and people were waiting to move to other care facilities.

At the time of the inspection there were eight people living at Jasmine House. Not everyone living in Jasmine House was able to tell us about their experiences living there. Those who could told us that 'Everything is fine, yeah no issues.' And 'I am fine, everything is OK.'

We considered our inspection findings to answer questions we always ask:

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Is the service safe?

We found during our inspection that people were safe because their rights and dignity had been respected. People's care had been reviewed and updated regularly.

We saw that the home had systems in place to manage accidents, incidents and near misses, with evidence seen that there had been learning from previous incidents to prevent them reoccurring.

Is the service effective?

We found during our inspection that the service was effective. Staff we spoke with were able to tell us about people who lived in the home, and their individual needs. People were supported to maintain their independence and plans and reviews were in place to support this.

People told us they felt involved in decisions about their care and could raise any concerns and these would be listened to and addressed.

Is the service caring?

We found during our inspection that the service was caring. We saw staff interacting with people in a positive manner, speaking to them in a respectful manner at all times. We saw that people were encouraged to participate in activities. There was a range of activities on offer during the week.

Is the service responsive?

We found during our inspection that the service was responsive. We saw evidence that when people's needs had increased, or they had become unwell staff had made appropriate referrals to outside agencies in a timely manner.

People who used the service and their relatives were encouraged to make their views known and raise any concerns if they arose.

Is the service well-led?

We found during our inspection that the service was well led.

Jasmine House had a registered manager who led a team of care staff to provide care within the home.

We saw evidence that the manager and staff attended regular staff meetings. With the minutes available for staff to view.

Residents had attended residents meetings, and provided feedback about the care they received. And the results of resident surveys had been collated and actioned if required.

During our inspection we found that people had been involved in decisions about their care, and were able to make choices about how they spent their time.

Care plans were personalised with comprehensive details about people's mental health conditions, and information about recovery and support plans.

Medication policies and procedures were in place, and, staff received appropriate medication training.

Staff had regular supervision and annual appraisals. Staff told us they enjoyed working at Jasmine House, and felt they were supported by the manager, and would be happy to raise any issues or concerns if they arose.

A copy of the complaints policy was displayed around the home, and a comments/suggestions box available. We saw that any complaints received had been documented, and responded to in accordance with the organisations complaints policy and procedure.