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Archived: Springfield House Good

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Inspection report

Date of Inspection: 22 November 2012
Date of Publication: 15 December 2012
Inspection Report published 15 December 2012 PDF | 85.07 KB

Overview

Inspection carried out on 22 November 2012

During a routine inspection

This was an unannounced inspection as part of the providers planned schedule. We checked the care files for two people who used the service. We spoke to people who used the service and to staff. And we observed care being provided throughout the home and inspected other documents.

We found the atmosphere to be very homely. The staff knew each person very well and communicated with them in a very friendly but appropriate way. We saw evidence that peoples cultural needs were looked after and that dignity was maintained for all people using the service. Each person had the choice of what to do and staff were there to support people whenever they needed it. During our inspection, we did not find anything that gave us cause for concern.

We spoke to two people who used the service. One person told us "I like it here, there are lots of things to do, but I like to stay in. There is nothing I don't like because I get to choose what I want to do". Another person told us "The staff are really supportive and helpful, they are there for me when I am low and help me maintain my independence".