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Inspection report

Date of Inspection: 25 July 2011
Date of Publication: 8 December 2011
Inspection Report published 8 December 2011 PDF | 61.54 KB


Inspection carried out on 25 July 2011

During a routine inspection

One person told us that it was “really nice living here.” She said that she had just returned form her second holiday this year, both of which she said were “brilliant”. She confirmed that she often goes shopping, and that she had just been out to lunch. She said that the staff were really good, really nice. She said that she trusted the staff and that if she had any concerns she would talk to them. When we asked about her involvement in creating her care plan, she said that she thought she was asked about it but she couldn’t remember. She said the food is her choice and that she is able to buy food that she likes from the shop down the road. She said she really enjoys going out by herself.

We spoke to a second person about her care. She very much led her own care planning process and was clear about what to do if she was unhappy about her care. She told us that she is currently planning some further activities outside the home with the assistance of staff and that she meets regularly with her key worker to deal with issues about her care as they arise. She also said that she felt safe at Springfield House. When asked if there was anything further she would like to do, or any issue that she wanted to raise, she said “no. I’m good”.