Archived: Ultimate Care Services Limited

We spoke with four people who used the service, one relative, and three staff members. People who used the service said: 'The staff are great', 'I am very happy with the service', 'I like the staff, they treat me well' and 'I get an excellent service.'

Staff commented: 'The training is good', 'We have regular team meetings', 'The staff team are good', 'I love my job' and 'Staff support each other well.' All the staff said they got good support from the management team and that they had no concerns about the welfare of the people they supported.

We looked at staff recruitment and found that robust recruitment procedures were in place.

We looked at the medication administration, policy and procedures in place and found these met the needs of the people who used the service.

We saw the quality assurance processes and record keeping undertaken by the service and found that these were generally acceptable however policies and procedures needed to be updated.

During our review we asked for and received copies of the revised Safeguarding Policy and evidence that appropriate training had taken place.