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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 7 November 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and reviewed information sent to us by commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The two people we spoke with told us that staff were, “Alright." They told us that the staff looked after them well and encouraged them to join in the activities. We saw that staff understood people’s needs and abilities and supported them appropriately.

The two care staff we spoke with told us they were supported by the manager to deliver the care that people needed. They told us they attended training and had regular one-to-one meetings with their line manager. One member of care staff told us, “I have a national vocational qualification (NVQ) and I have had manual handling and dementia training recently."

In the recent staff team meeting records we looked at, we saw that staff were reminded about practical issues and encouraged to improve their practice. For example, staff discussed time keeping, keeping bedrooms tidy, their shared responsibilities and training. Care staff we spoke with told us they felt well informed. One member of care staff told us, “At handover we are told how people are, how they have been and are allocated to particular people for the shift” and “We can look at the appointments diary, so we know what to expect."

We saw that the manager kept a list of the training that staff attended, so they knew when refresher training was due. The manager had a training plan to make sure that staff knew when they should attend training sessions. Care staff we spoke with told us the training helped them to understand their role and responsibilities. We saw some picture charts which demonstrated that recent dementia awareness training had resulted in the staff team considering how best to communicate with each person according to their abilities.

We saw that the manager had a schedule for one-to-one supervision meetings, to make sure all staff had the opportunity to speak confidentially with their line manager. In the supervision records we looked at, we saw that staff were asked about their personal development plans. Care staff we spoke with told us, “We talk about my performance and any issues” and “They support you. You can say anything here. I can discuss my career, no problem.” This meant that staff received appropriate professional development.