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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF | 78.05 KB

Overview

Inspection carried out on 7 November 2013

During a routine inspection

Two people we spoke with told us they liked living at the home. They told us the staff were, “Alright." Most of the people who lived at the home were not able to tell us about their care and support, because of their complex needs. We observed how people responded to the care and support offered by staff. We saw that staff were kind and understood people’s individual preferences.

One person we spoke with told us, “Staff ask me what I would like to do." In the two care plans we looked at, we saw that people were involved in discussing and agreeing how staff should care for and support them. We saw that people, or their independent representatives, had signed their consent to care. The manager checked that senior staff regularly reviewed people’s needs and abilities to make sure people’s care plans met their current needs.

We found that the provider took measures to prevent and control the risks of infection, because they followed the Department of Health guidance.

Care staff we spoke with told us they felt supported by the seniors and manager. They told us they attended training that helped them to meet the needs of people who lived at the home. Records showed that staff had regular one-to-one supervisory meetings with their line manager. Care staff told us they discussed their personal development at one-to-one meetings.

The provider’s quality assurance system included asking people who lived at the home whether they were happy with the quality of the service.