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Bearwardcote Hall Residential Home Good

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Inspection report


Date of Publication: 3 October 2012
Inspection Report published 3 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard.

The provider has put effective systems in place to monitor the quality of service that people receive, and to manage risks to the health, safety and welfare of people using the service.

User experience

We did not visit the service for this review.

People we spoke with during our visit in March 2012 told us they felt listened to and had a say in how the service was run.

Other evidence

At our last visit in March 2012 a policy was not in place setting out how the quality of the care and service is monitored. We found that the provider mostly monitored the service and risks through informal systems such as observing the care, overseeing accidents and incidents and asking relatives and people if they were happy with the service. Limited systems were in place to reduce risks, to identity areas for improvement and to show that the quality and safety of the service was effectively monitored.

We have since received a clear policy from the provider setting out how the quality of the care and service is monitored. The provider has assured us that formal systems have been put in place to identity areas for improvement, to reduce risks and to show that the quality and safety of the service is effectively monitored. Annual satisfaction questionnaires and regular resident meetings are held to enable people to contribute to the running of the home.