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Bearwardcote Hall Residential Home Good

All reports

Inspection report

Date of Inspection: 8, 18 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 8, 18 October 2013

During a routine inspection

We spoke with nine people who used the service and four relatives.

People told us they were happy with the care they received, and felt that their needs were being met. Comments included "I declared that I would not come into care but it's brilliant here; they are an incredible team of staff; it�s as well run as it can be; they look after us well; I�m alright here."

People also said that they felt that they received the help they needed as there was usually enough staff on duty.

People's care and treatment was planned and delivered in a way that ensured their welfare and safety.

The premises were clean, safe and appropriately maintained. People said that they felt that the premises were decorated and furnished to a good standard.

The service had sufficient equipment to meet people's needs. The equipment was used correctly and was properly maintained.

People told us they liked the staff that supported them as they were honest and reliable, and they understood their needs. We found that the provider had not obtained all appropriate information before staff began work, to ensure that people were cared for by appropriate staff.

People said that they felt listened to and able to raise any concerns about the service with the staff. Systems were in place to monitor the service that people received, although not all risks relating to people's safety had been properly assessed and managed to ensure their continued welfare.