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Inspection report

Date of Inspection: 19 May 2014
Date of Publication: 13 June 2014
Inspection Report published 13 June 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 May 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

At the last inspection on 18 October 2013, the provider did not have all the information they needed to ensure recruitment procedures conformed to the regulations. On this inspection we found suitable and sufficient improvements had taken place.

The two staff files we reviewed contained an application form, references, identification and a heath check as required. This meant all the information needed to ensure staff were suitable to work in the service with people was available and the necessary checks were in place. The provider may wish to note that evidence of appointment in some instances would support their judgements in relation to their decision making. We saw people’s disclosure and barring service checks (DBS) had been applied for, and were in place prior to the staff starting work. This meant the provider could be assured new staff were suitable to work with vulnerable people.

We spoke with three people using the service about new staff appointments who told us they were happy with how new staff started to support them. One person told us, “They have an induction and introduce themselves to us. I know they don’t work alone until they know exactly what’s required.”