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Bearwardcote Hall Residential Home Good

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Inspection report

Date of Inspection: 19 May 2014
Date of Publication: 13 June 2014
Inspection Report published 13 June 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 May 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke nine people who told us they were happy with the care they received. One person using the service said, “My buzzer is always answered so that reassures me.” Another person told us, “I am happy. The staff are wonderful here.” A visitor told us, “I think they really look after people here, I can’t fault it.” This meant people using the service received the care and support they needed.

We saw that people had access to health and social care professionals, such as; general practitioners, dentists, nurses and chiropodists. We spoke with a visitor who told us, “They have always communicated really well with the family and other professionals. They are interested in what you have to say so we felt listened to.” This meant that people’s health and wellbeing needs were being addressed and professional advice sought.

During our inspection we looked at three care records. There was information to demonstrate these records were being written based on the individual needs of the person, meaning they were ‘person centred’. They provided staff with clear guidance on how to meet peoples’ needs. The care records and supporting documentation showed that people using the service or their representatives were involved in the care planning process and that care, support and treatment was provided in accordance with their individual preferences. One person told us, “I am fully involved with my plan, the staff make sure that what I want I get they are excellent.”

We saw people’s care records were reviewed on a routine basis by staff and these reviews involved people using the service or their representatives if required. This meant the information held about people was regularly discussed and updated.

The care records showed that risk assessments were in place where areas of potential risks to peoples’ general health and welfare had been identified including moving and handling, falls, nutrition and medication. We saw that when concerns were raised, information was recorded in relation to fluid and food intake. However, the information did not enable the staff to make a judgement about whether people were receiving the necessary food and fluids required. The provider may wish to consider ways of ensuring records offer clear and concise information to demonstrate people’s dietary needs are met.

The staff we spoke with showed a good understanding of the needs of the people using the service. We observed care being delivered in a way that supported people’s care needs, welfare and safety.