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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF

Overview

Inspection carried out on 3 December 2013

During a routine inspection

There was no registered manager in post at the time of our inspection. The provider told us a manager had started work at the care home located on the same site and that arrangements were being made regarding the management of Peak Care Homecare. The care administrator at the service was providing managerial cover at the time of our inspection.

People said they were happy with the care they received at the service. One person said, "The staff are very good. Nothing would persuade me to leave my apartment here.�

We found that people's consent was obtained for their care, and the provider knew what procedures to use if they could not make their own decisions, for example due to dementia.

We saw people�s needs were assessed and plans were in place about their care. Although staff were knowledgeable about people�s needs, care plans did not always contain information to ensure people received care that met their needs, for example about any health conditions. We saw that assessments were not always in place to help protect people from risks.

At the time of our inspection staff were being recruited and sufficient numbers of staff were available to meet people�s needs.

We found some systems were in place for assessing and monitoring the quality of the service but these were not fully ensuring people were protected from risks. The provider told us improvements were planned for when the new manager was in post.