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Inspection report

Date of Inspection: 23 January 2012
Date of Publication: 28 February 2012
Inspection Report published 28 February 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The staff team are supported through regular training and supervision and have the skills to meet peoples' needs.

User experience

One person who used a hoist to help them said they had confidence that staff were trained and they felt safe when staff were helping them to move.

Staff were positively regarded by all the people we spoke with, the comments about them included: “the staff are good, they get you what you need”, “the service is very good”.

One person told us they were not always know which staff would be visiting them but that they knew all of the staff.

Other evidence

A training matrix was in place which indicated that staff received regular training. There were some gaps where training was due and the manager told us that these were new staff that had yet to do the training.

Two staff we spoke with told us they received regular supervision with the manager of the service. They told us they felt supported in their role and could openly discuss any concerns they may have with the provider or manager.

We discussed training with two staff members who told us that they had completed a range of training and were offered training on a regular basis.

Where medication required administering the care plans stated that only staff who had received medications training should deliver this care. Five out of the eight staff at the agency had completed medications training.

One staff member told us that there was a regular schedule of visits with each person having their own time slot. Staff could tell us about peoples’ routines and preferences and it was apparent they knew people well.

The apartments were currently staffed 24 hours per day to provide an emergency on call system for people living there. Whilst this was not a service to provide emergency treatment for people it enabled people to be supported whilst waiting for emergency care if this is what was required.

Staff were provided with panic alarms and a lone working policy was in place.