Archived: Bakewells Rest Home

We saw people who used the service were well presented and nicely groomed. We heard staff interacting with people in a friendly, polite manner and respecting their dignity and privacy.

We spoke with four people who used the service and with a district nurse. One person told us, 'It's very clean and comfortable and the food is good. The staff are very friendly and respectful and the care is very good'. Another told us, 'I have everything I need, my room is very nice and I have my own things in there'.

We saw some people had early onset of a dementia related illness and for them conversation was sometimes difficult. However we observed staff assisting them and saw people who used the service were comfortable when staff approached them.

We spoke with the district nurse who told us, 'The staff are always organised and people are ready for us to see. The staff work well with us and act on any advice we offer them'.

We saw staff had access to relevant policies and procedures including safeguarding procedures and contact details.

We saw a number of compliment cards from relatives displayed. Some comments included: 'Just to say a huge thank you for looking after X particularly over the last few years'. Another read, 'Our sincere gratitude and appreciation for all your care and kindness' and 'Thank you for your continued helps and assistance'.

Activity plans were recorded in the files sampled and we saw a range of activities displayed for December in the reception. We spoke with four people who used the service. Comments included: "I like to stay in my room and read and listen to the radio", "There not much to do really, but saying that we have had a Christmas party , that was nice", "I am happy here, I get well looked after, the staff are great" and "I have no complaints".

We found appropriate nutritional assessments were in place. Malnutrition Universal Scoring Tool (MUST) had been used to determine any individual risk. Risk assessments had been reviewed each month.

Bakewells Rest Home had effective systems in place to ensure that medication was safely ordered, stored, administered and recorded. Medicines were stored in a locked cabinet, which when not in use, was secured within an area used for medicines storage.

We sampled six staff personnel files and found that staff had been effectively and safely recruited and employed.