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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.15 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 July 2013, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at how the service recruited staff. We found the provider had a comprehensive recruitment procedure in place. Vacant posts were advertised both within the organisation and at three external sources. The Registered Manager confirmed they were involved in the recruitment and selection process for staff for Ashdown Close. This ensured staff with suitable skills and knowledge were recruited to work with the people who lived at Ashdown Close. We asked one relative about the staff who worked at the home. They said “The staff understand their needs. They have helped them develop their skills.”

The provider had a human resources department who managed the recruitment process. This involved the sending out and receipt of applications, requesting two references for suitable candidates and completing the application to the Disclosure and Barring Service (DBS). This checked the applicant was suitable people to work with vulnerable groups, including children. The DBS has recently replaced the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

We looked at the policies the provider had relating to employee welfare. These included absence management, disciplinary, grievance, bullying and harassment and redundancy. This showed there were procedures for dealing with staff who were unable to manage the work they were recruited for.