You are here

All reports

Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.15 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 July 2013, talked with carers and / or family members and talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We looked at how the service worked with other providers to ensure people's care and treatment was coordinated and information about people was shared when necessary to do so.

We looked at the care records of the two people who lived in the home. We saw evidence of regular communication between people’s day service provision and themselves. The Registered Manager told us that each service completed a daily diary to inform staff of the person’s welfare and there was a telephone call each day with each service. This ensured each provider was given up to date information about the person and were made aware of any on-going health concerns so they supported them safely.

We found evidence in the care records people had received visits from or attended appointments with health professionals such as their GP, chiropodist, dentist, hospital consultant and learning disability nurse. One relative we spoke with told us "I am always kept informed of the various health appointments and their outcome."

We saw people attended hospital and their GP for emergency and follow up appointments following periods of ill health. Clear records of all appointments with these professionals were kept in the care records to show what was discussed and the outcome of the appointment. This showed that people's health and well being was monitored by the staff and ensured all staff had relevant and up to date information to support the person safely.

We saw evidence of regular contact with social care professionals. Each person had annual reviews of their service to ensure their needs were being met.