You are here

All reports

Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.15 KB

Overview

Inspection carried out on 9 July 2013

During a routine inspection

The two people who use the service could not tell us about their experiences of using it or comment about the care and support they received, due to a variety of complex needs. On the day of our inspection they were not at home as they were attending their day time activities.

We spoke to their relatives to gather their views and experiences of the service. Some of their comments included: “Staff understand my relative’s needs. They have helped them develop their skills”, “They have become more independent since moving into Ashdown Close” and “I am always kept informed of their health appointments and the outcome.”

We looked at the care records and found they contained all of the relevant documents to support a person safely. We looked at the policies and procedures kept at the home.

On checking medication management we found that people received their medicines as prescribed. Records regarding medication were completed correctly.

We spoke with the Registered Manager, the home’s Link Manager and one support staff employed at the home.