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Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 19 October 2013
Inspection Report published 19 October 2013 PDF | 89.47 KB

Overview

Inspection carried out on 1 October 2013

During a routine inspection

During the inspection we spent time with eight people living at the home. We also spoke with a family member who was visiting their relative at the time of our inspection. One person said, “Staff are always pleasant and I’m happy here. The people who work here are splendid.”

In relation to the food, a person said, “Its good old English food. I like the food here. It’s very tasty. I get plenty of food and drink. If I go and ask the staff they’ll make me a brew of tea anytime.”

Throughout the inspection, we observed staff being courteous, kind and attentive to people. Staff spoke in a reassuring and gentle way to people.

People’s care records informed us that individualised needs assessments, risk assessments and care plans had been developed. These were regularly reviewed to reflect people's changing needs. People and/or their relatives were involved in developing and reviewing their care plans.

Processes were in place to monitor the safety of the environment.