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Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF | 78.82 KB

Overview

Inspection carried out on 4 January 2013

During a routine inspection

During the inspection we spent time with people living at the home. They told us they liked living at Abbotsbury and were happy with the care they received. They said staff were available if they needed support. One person said “Staff are always available to help if you need it.”

We observed that people were relaxed and were engaging in conversation with each other, and with staff. We noted that staff supported people with their personal care needs in a discrete and dignified way.

A number of approaches were established for people living at the home and relatives to provide feedback on the service. These included regular meetings for people living at the home, spot checks and a complaints process which was displayed in the foyer.

People’s care records informed us that individualised needs assessments, risk assessments and care plans had been developed. These were regularly reviewed to reflect people's changing needs.

Effective arrangements were in place for the recruitment of new staff. Staff told us it was a supportive environment to work in and attendance at training was encouraged.

Arrangements were in place for cleaning the environment and the manager carried out daily checks to ensure the building was clean.