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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF


Inspection carried out on 9 July 2013

During a routine inspection

Throughout our inspection visit to York House we received comments such as, "I like living here. The staff are supportive and caring and the meals are great." "I speak my mind and will say if I am not happy. The staff will always sort me out." We found that people were offered choices and treated with dignity and respect.

We found that people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We read personalised details in the care plan but noted that improvements could be made on the day to day records written by the staff on each shift. Risks had been identified and acted upon to ensure people were cared for as safely as possible.

Meals and meal supplements were provided with choice and appeared nutritionally balanced. We were told how much they were enjoyed. We received comments such as, "....The food is lovely, ....I am never hungry as we can have as much as we want,.....We have a great cook who looks after our food needs well,....I can never complain about the food and I really like my food.�

The medication was administered to people safely. People were supported by competent staff correctly with their medication needs. All storage of medication and controlled drugs was secure. People were assured their medication was appropriately managed.