Archived: Tipton Homecare Limited

The registered manager as detailed on this report was not present during the inspection as they were on leave. However, we spoke with the care coordinator and three members of staff. We also looked at four sets of staff records.

At the time of our inspection the provider was not delivering any diagnostic and screening procedures. We have asked the provider to consider whether this regulated activity is required as they have not used this since registering with us, the Care Quality Commission (CQC).

We found that before people received any care they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent the provider acted in accordance with the Mental Capacity Act 2005.

Care plans and risk assessment were in place to support people's care needs. People had choices available to them and their care was person centred so that they received their care in the way that they preferred. A relative told us," The staff look after them the way they like to be cared for".

Safeguarding procedures were in place and staff were confident that they would recognise and report any allegations of abuse so that people were protected from the risk of harm. One person told us, 'I am satisfied with care I receive".

Recruitment processes were in place which gave people who used the service, some assurance that only suitable staff had been employed.

Systems were in place for the ongoing monitoring of the quality of service provided to ensure that standards were maintained. One person told us, "I receive excellent care from my regular carers and have no real problems with the service provided, I could not manage without it".

All the people using the service that we spoke with were happy with the standard of care that they were receiving. One person commented 'The staff are very good they look after me well". Another person that we spoke with told us 'I knew the care was going to be good from the experience of my family member and it has been fantastic".

People told us that they were afforded dignity and respect and their independence was promoted.

Care plans and risk assessment were in place to support people's needs. People had choices available to them and their care was person centered so that they received their care in the way that they preferred.

Safeguarding procedures were in place and staff were confident that they would recognise and report any allegations of abuse so that people were protected from the risk of harm.

Staff were supported, supervised and trained to provide safe and effective care.

Systems were in place for the ongoing monitoring of the quality of service provided to ensure that standards were maintained.