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Favorita House Residential Home Good

All reports

Inspection report

Date of Inspection: 14 May 2014
Date of Publication: 17 June 2014
Inspection Report published 17 June 2014 PDF

Overview

Inspection carried out on 14 May 2014

During a routine inspection

The inspection was carried out by one Inspector over five hours. During this time we met and talked with people living in the home and with staff on duty. They helped answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The service was safe. People were treated with respect and dignity by the staff. People told us that they felt safe. Safeguarding procedures were robust and staff understood how to safeguard the people they supported.

We inspected medication management and found that there were suitable procedures in place to ensure that people received the right medicines at the right time, with the support of appropriately trained staff.

Is the service effective?

The service was effective. People�s health and care needs were assessed with them, and they were involved in writing their plans of care. Specialist dietary, mobility and equipment needs had been identified in care plans where required. We saw that where appropriate people had signed and confirmed that they had been involved in writing them and they reflected their current needs.

Is the service caring?

The service was caring. We saw that staff interacted well with people and knew how to relate to them and how to communicate with them. People living in the home made positive comments about the staff, with remarks such as �the staff are kind and good�.

Is the service responsive?

The service was responsive. We found that the staff listened to people, and took appropriate action to deal with any concerns.

Records showed that the service was responsive to people�s changing needs. For example, when a person felt unwell their doctor was called.

Is the service well-led?

The service was well-led. The company and the manager had systems in place to provide ongoing monitoring of the home. This included checks for the environment, health and safety, fire safety and staff training needs.