• Care Home
  • Care home

Archived: Birds Hill Nursing Home

25 Birds Hill Road, Poole, Dorset, BH15 2QJ (01202) 671111

Provided and run by:
Miss S & Mr R & Mrs S & Mr B Seewooruthun

Important: The provider of this service changed. See new profile

All Inspections

4 February 2014

During a routine inspection

We found that people who are living in the home have their needs assessed and care was delivered in accordance with their wishes.The twelve members of staff we spoke with or observed during the inspection were knowledgeable and committed to meeting the care needs of the service users. If the service user did not have the capacity to consent to care and treatment appropriate and legal decisions were made regarding their care and welfare. The provider had achieved Beacon status for the Gold Standard Framework for palliative care.

People we spoke with were happy with the food in the home describing it as 'always lovely'. There was a choice of menu and people are assisted with eating and drinking when they are unable to manage themselves. Menus catered for people's preferences and cultural dietary needs.

The home was clean and staff were trained in infection control policies and procedures.

Staff were recruited with the appropriate checks in place to ensure that they are appropriately skilled and qualified for their roles. Staff had attended induction training and were supervised when they commenced employment in the Home.

There were systems in place to monitor the quality of care and respond to feedback from service users. We were shown examples of how the provider had responded to feedback around greater involvement with the local community and improved menus.

In this report the registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

28 November 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because some people using the service had complex needs which meant they were not able to tell us their experiences. We spoke to the relatives of four people, and observed the interactions between staff and people.

Comments from relatives included; 'This is the best care home around, I cannot fault the staff. They really care."

We observed that staff provided assistance to people who needed moving and used appropriate lifting equipment. We saw relatives dining with the people who live in the home and enjoying participating in the activities taking place.

For each person there was a detailed plan of care in place that included people's individual needs and wishes. The plans also detailed physical and emotional health care needs.

People were protected from risk of abuse or harm by there being safeguarding policies and procedures in place and by staff knowing how and when to use them.

Evidence we saw showed us that people were supported by a caring, experienced staff team. The staff team were well supported and trained.

There was a regular cycle of quality audits undertaken to ensure that the home was kept under review. Records showed us that people using the service, families and professionals involved in people's care were consulted.

18 July 2011

During a routine inspection

We spoke with five people who were able to communicate with us. As some people who live at the home were not able to communicate with us as they have dementia or were very physically frail, we spoke with two visiting relatives and observed the interactions between staff and people.

We have used a formal way to observe people during this visit to help us understand their experiences. This involved our observing four people for a 40 minute period, in the dementia care lounge during the morning, and recording their experiences at five minute intervals. We observed their mood state, how they engaged in activities, and interacted with staff members, other people, and the environment.

Staff had good relationships with the people and were patient and encouraging. Staff gave people appropriate reassurance when they seemed unsure, distressed or anxious.

We observed staff and people laughing and having fun together and observed genuine warmth between people and staff.

Comments from relatives included; 'I am consulted about everything and kept informed as to what is going on', 'the staff are great there is always something going on' and 'first class care'.