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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF


Inspection carried out on 11 December 2013

During a routine inspection

At this inspection there were 14 people using the service. We used a number of different methods to help us understand the experiences of these people because they had complex needs. Most people were not able to tell us their experiences. We observed people�s interactions with staff and we spoke with one person and with two people�s relatives. We also spoke with four members of staff and read the care plans of three people, to find out more information.

We observed staff interacting positively with people. However, care plans did not always identify risks to people or provide guidelines to staff in managing these risks.

People�s relatives told us that people had a choice of food and their special dietary needs were catered for. One relative told us that the food was, �very good.� We noted, from reading records and our observations, that people�s nutritional needs were being met.

People felt safe and confident with staff administering their medication and said they received their medicines when needed. We found that medicines were being safely stored, administered and recorded.

Relatives felt there were enough staff to meet people�s needs. However, one person who used the service disagreed and we found evidence to show that safe staffing levels were not being consistently met.

Relatives told us they knew how to make a complaint. Staff were able to describe how people�s changes of behaviour and facial expressions showed if they were unhappy.