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Inspection report

Date of Inspection: 23, 24 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

Overview

Inspection carried out on 23, 24 January 2013

During a routine inspection

On the two days of this inspection there were 14 people using this service. We used a number of different methods to help us understand the experiences of these people because they had complex needs. This meant that most of them were not able to tell us their experiences. We spoke with one person who used the service and with the relatives of two others. We spent time in each of the three bungalows and observed people�s activities, and how staff interacted with them, in two bungalows. We spoke with the staff nurses in charge and spoke in detail with two further members of staff. We also read the care plans of three people using the service, to find out more information.

The people we spoke with said that their privacy and dignity was respected at Fisher Close. One person said, �When I go to the bathroom staff cover me up.� People were involved, as far as possible, in planning their care. Staff respected their personal preferences and people thought that their needs were met. One person told us, �My one to one worker knows my ways�it makes it easy to be with them.�

People told us they felt safe at Fisher Close and were well treated by staff. Support workers had received training that kept people safe and the people we spoke with felt that staff were well trained to meet their needs. Records we saw supported this.

People were asked for their views, and comments that they made were acted on. One relative told us, �I feel so lucky [the person] is there.�