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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with people but their comments did not relate to this outcome.

We looked at the induction booklet used by the home and staff to document and review their progress in their training. We saw that there was a comprehensive induction process in place for the home to follow. We found that a new staff member’s induction training had been delayed due to the manager taking annual leave during the Christmas period. The manager told us that she knew that the staff member’s induction training was overdue. During the inspection she arranged for the staff member to attend two days mandatory induction training at the end of the week. We also noticed in the sample of care plans we looked at that the new staff member had not signed to confirm that they had read people’s care plans. The manager also assured us that she would ensure that the staff member was given time to read all the people’s care plans in the home.

The provider may find it useful to note that on the day of the inspection, we spoke to a senior staff member and they were not aware who had been supervising the member of staff’s induction whilst the manager was on holiday.

We looked at the home’s staff supervision and appraisal schedule. We found that staff had received an appraisal and regular supervision up until August 2012. We saw that staff supervision’s had been scheduled to be completed in December 2012 but we found that twelve supervisions had not taken place due to the manager being on annual leave. The area manager told us that she would work with the manager to see how they could improve on how supervisions were scheduled so that they were not missed in the future.

We looked at the home’s training matrix and we found that there was a process in place to highlight when staff needed to complete refresher training. The manager told us that the provider used an accredited external training company to supply their training material. She also told us that staff completed a test sheet at the end of each training session and that these were sent off to the training company to mark. We looked at a sample of staff training certificates which included the training the manager had completed. The manager told us that she had not been able to find a suitable training company to enable her to complete her NVQ management level training. The area manager told us that the provider would prioritise and ensure that the manager had access to this training.

All the staff we spoke with told us that they felt supported by management and felt that there was a very friendly supportive team working at the home. They commented: “Very supportive, the manager understands if we have a problem.” “Smashing team.” Staff also told us that they were supported to develop their skills and obtain further qualifications.

The provider may find it useful to note that staff told us that they found the way staff refresher training was “packed in” over two days made it difficult to take information on board and to retain it. They also told us that smaller groups would be helpful as it would provide a better learning environment.