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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

Meeting this standard

We checked that people who use this service

  • Are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment, furnishings or fittings).
  • Benefit from equipment that is comfortable and meets their needs.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who used the service benefited from equipment that was comfortable and met their needs.

Reasons for our judgement

The people we spoke with told us about the equipment they used to maintain their independence. These items included zimmer frames, wheelchairs and walking sticks. One person told us “I always keep my walking stick with me.” We observed people using their zimmer frames to move independently in the home.

One staff member we spoke with described how they supported people to understand how and why equipment was being used. They also told us that they took care in the way they used equipment to make sure the person was comfortable and safe.

We found that the home had processes in place to make sure equipment was suitable for its purpose, was available and properly maintained. We looked at a sample of checks completed by external contractors for the home in 2012. The sample included the following: mobile hoist and bath hoist checks, passenger lift checks and portable appliance testing.

We also looked at some of the bathrooms and we saw that there was equipment in place to support people to bathe and that the bathroom areas were clean. We also looked at a mobile electrical hoist that the home used and we noticed that two fabric slings needed to be cleaned. The manager informed us that there was a schedule for cleaning the hoist but not the accompanying slings. She told us that she would ensure that the slings would be cleaned and added to the cleaning schedule. The area manager also informed us that a spare hoist was kept at the provider’s head office as part of their contingency planning. We saw that the home had only one slide sheet available for staff to use. The area manager informed us that they had a selection of slide sheets to support moving people of different sizes at the provider’s head office and she would ensure that these were brought to the home as soon as possible.

We looked at the home’s staff training matrix. We saw that staff had received yearly moving and handling refresher training. We spoke with a new member of staff who was in the process of completing their induction. They told us that they were not allowed to use the hoist until they had received their moving and handling training. They also told us that they had job shadowed staff for several days before assisting other members of staff to move people using a moving support belt. The manager informed us that the new staff member’s moving and handling training was overdue and it was arranged to be completed at the end of the week.