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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People's privacy, dignity and independence were respected.

Reasons for our judgement

At the inspection we were able to observe people’s experience of living in the home and we saw staff spoke to people in a kind and respectful manner. We spoke with three people and they told us that their opinions were sought. This told us people were involved in any decisions and they had choice. Examples given included choosing when to get up and go to bed, whether to join in activities and what to wear. Their comments included: “I prefer to sit in this room with a book.” “In the summer time I liked to go out into the garden.” People also told us that there was variation and choice on what to eat at meal times. One person commented: “If you don’t like something they will give you something else to eat.” We saw that a four weekly menu was displayed on the home’s notice board and in the dining areas for people to look at.

The provider may find it useful to note that all the people and the relatives we spoke with told us they were satisfied with the food provided by the home but felt that further improvements could be made. People’s comments included the following: “I would like to have more fresh vegetables.” “Sometimes you want a hot meal and not just sandwiches.” “We are always having soup with everything.”

We spoke with five relatives and they told us that their relatives were treated respectfully and they were satisfied with the quality of care their relative had received. Their comments included: “She is treated very well.” “They treat her with dignity and respect.”

Relatives we spoke with told us that they were involved with their relatives care planning. One relative commented: “What I like here is that I can actually be fully involved.” They also told us that staff communication was good and if they had any concerns that they would speak to the manager or one of the team leaders.

We spoke with two members of staff who were able to describe how they maintained people’s privacy and dignity and the examples they gave included the following: knocking on people’s doors and waiting for a response, ensuring doors and curtains were closed whilst supporting people with their personal care. One staff member commented: “It’s not what we want, it’s what they want.”

We looked at the home’s latest newsletter that was available in the reception area and a sample of three of the monthly residents meeting minutes. We saw in the resident meeting minutes for August 2012 that people had been asked if they wished to be involved in the running of the home which had included participating in staff recruitment and reviewing company procedures.