22 August 2012
During a routine inspection
The delivery of people's care was appropriate to meet their needs. For example, two people were supported to change position using a hoist, these transfers were conducted safely by the staff involved. Pressure relieving cushions were transferred from people's wheelchairs to their chosen seats.
People told us they felt safe at the home. One person told us 'I feel safe here, you can really trust the staff, I have no worries'. We found staff understanding of the deprivation of liberty safeguards was limited. These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty. The safeguards can only be used when there is no other way of supporting a person safely.
People told us they were cared for by skilled staff. One person told us 'The staff are very professional, they know what they are doing'. Not all staff had received relevant up to date training. The registered manager told us training was supplemented by discussions during staff supervision and ongoing monitoring of staff. The supervision records detailed discussions on topics such as safeguarding, health and safety and infection control. We also saw evidence of the monitoring of competency of staff in relation to moving and handling.
The provider had undertaken a number of audits to monitor the quality of the service. One person told us 'I have no complaints what so ever, it's excellent here'.