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Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 11 September 2013
Inspection Report published 11 September 2013 PDF | 72.17 KB

Overview

Inspection carried out on 14 August 2013

During a routine inspection

We spoke with approximately 20% of the 32 tenants who received domiciliary care support at Kilkenny House at the time of inspection. With their prior agreement we met and spoke with seven tenants in six flats within the sheltered housing complex and we asked them to tell us about their experience of receiving a service.

All the tenants we spoke with told us they received a very good standard of care and support from the care assistants. They all said that without the domiciliary support they received they would not have been able to enjoy the independence of remaining in their own flat.

One tenant commented, �The help I receive is marvellous.� Another tenant said, �Without their help I would never manage. Having my own flat is so important to me. I can rely upon them.�

We found that the domiciliary support provided to tenants living in the flats at �Kilkenny House� was effective, safe, and was provided by a team of conscientious and competent staff.