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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 75.2 KB

Overview

Inspection carried out on 11 December 2013

During a routine inspection

We spoke with eight people that used the service and they all told us they were happy with the service they received. People told us that staff were polite, friendly and kind. One person told us “I’m very happy with the service, all of the staff are polite, friendly and helpful”. Another person told us “I can’t fault them”.

We spoke with two relatives of people that used the service. They told us that they found the service to be very good. We spoke with three members of staff from the service who enjoyed their work and felt well supported in their roles.

We found that people’s needs were assessed and a care plan was put in place to ensure that their needs were met. We found that staff from the service carried out the assessment and ensured that people consented to the care described in the plan. We found that where additional services where involved in people’s care that appropriate information was shared and where referrals to other services were required that the staff ensured that these were made.

We found that appropriate checks were carried out on staff before they started work and that there was a detailed complaints policy in place and that a copy of it was given to people when they started to use the service. We found that people were asked for feedback about the service and that the provider took action to address any areas for improvement that had been identified.