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Clifton Court Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

Overview

Inspection carried out on 6 February 2014

During a themed inspection looking at Dementia Services

On the day of our visit 10 of the 40 people who lived at the home had a diagnosis of dementia or confusion. They were not able to tell us about their care and treatment. One person smiled and nodded to us when we asked if they were happy at the home. We spoke with three people who lived at the home, three relatives and care staff and observed how staff interacted with people.

Relatives we spoke with told us, �The manager is very friendly�, �This place is fantastic� and �X and Y (named staff) lead by example.� We invited people to share their views with us via a comments box that was left at the home, but no-one completed a comments card.

We saw that staff were compassionate and spoke reassuringly with people. They explained what was happening throughout the day. Staff encouraged people to make decisions about how they were cared for. When one person told a care worker their leg hurt, we heard the care staff ask if they would like the nurse look at it.

Staff recorded when other, external health professionals visited people. Records included the advice that was given and how the person responded to the recommended treatments. When people needed to transfer to hospital, information was readily available to make sure their physical and psychological needs were known and understood by hospital staff.

The manager checked that people were happy with the quality of the service through surveys, informal conversations with people and their relatives and observing staff.