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Clifton Court Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

Overview

Inspection carried out on 4 February 2013

During a routine inspection

We spoke with four people who lived at the home and two relatives. They all told us that the home was a nice place to live. They told us that staff were kind and understood them well. One person said, �It is lovely here, the people are very nice, very kind they couldn�t be more helpful.� A relative told us, �We have family meetings and give feedback and share ideas and staff always follow up.�

In the four care plans we looked at we saw that people or their relatives had signed to say they had agreed how people should be cared for and treated. The care plans were detailed and had clear instructions for staff to follow.

We found that there were policies and procedures in place to make sure that medicines were managed appropriately and safely. We saw that the clinical lead person regularly checked that staff followed the procedures.

We saw that staff recorded every time they asked for advice from other health professionals. A visiting health professional that we spoke with told us they had confidence in staff�s ability to notice when people when became unwell. They said, �Staff recognise the subtle changes in people.�

We looked at three staff files and found the manager recorded the checks they made before staff started working at the home, as well as the ongoing training and support staff were given. A member of care staff told us they had regular one to one meetings with the manager and that both the manager and deputy were very approachable and supportive.