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Inspection report

Date of Inspection: 4 January 2012
Date of Publication: 27 January 2012
Inspection Report published 27 January 2012 PDF

Overview

Inspection carried out on 4 January 2012

During a routine inspection

On the day of our visit there were 20 people residing at Woodtown House. We spoke with eight people who lived at Woodtown House. Overall they told us that they were very happy with the care and support they received and the staff were polite and easy to communicate with. Comments included:

�I am really happy here, I like to do my paintings.�

�We have social outings.�

�I feel safe here.�

�This is the best place I have lived.�

�The staff are lovely, I feel involved in my care.�

�If I have a complaint, I know I would be listened to.�

�I am encouraged to maintain my independence.�

People commented that they were fully involved and supported to make decisions about their care. For example, plans of care were reviewed with people living at Woodtown House involved and their needs and wishes were taken into account. People said that they were encouraged to maintain their independence and felt fully involved in their care.

We were told by people living at Woodtown House that staff supported them appropriately with daily living tasks, including personal care and meeting nutritional needs. During our visit, we observed staff supportively assisting people to meet their personal needs, such as transferring from one area of the home to another with the use of a wheelchair and serving meals.

People we saw and spoke with confirmed that they felt safe and supported by staff at Woodtown House and had no concerns of their ability to respond to safeguarding concerns. They felt that their human rights were upheld and respected by staff.

People we spoke to said that staff were supportive and helpful. Staff knew how to respond to specific health and social care needs and were observed to be competent with such. Staff were able to speak confidently about the care practices they delivered and understood how they contributed to people�s health and wellbeing.

People we spoke with confirmed that Woodtown House sought their views about the quality of the service they receive and that this information was sought by surveys and resident meetings. We were able to see that where improvements were needed they were followed up by the home, for example the food provided.