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Inspection report

Date of Inspection: 28 June 2013
Date of Publication: 22 August 2013
Inspection Report published 22 August 2013 PDF | 68.69 KB


Inspection carried out on 28 June 2013

During a routine inspection

We found the provider involved people who used the services in the development of their individualised care plans and supported them to consent to care, as able. One person said that, "my keyworker helps me out during the day".

The provider protected people and their staff. There was evidence of individual risk assessments and safeguarding policies in place to protect people who use the services. People were supported to make complaints if required and staff provided people with feedback following an investigation into their complaint.

Records were managed appropriately and securely stored.