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Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF | 85.45 KB


Inspection carried out on 7 November 2012

During a routine inspection

One person praised a member of staff. They told us "She's a great help to me. I can always talk to her when I'm feeling low. She helps me fill in forms and sorts out problems with my mobile phone".

Another person was preparing their own breakfast in the kitchen. They told us "The staff are pretty good here. They're helpful. They help me with my problems. Sometimes I just can't get myself together and motivate myself. I feel safe enough here though".

People engaged in activities of their choice. One person told us "I like making jam and I can do that here. I'm growing vegetables and flowers in the garden and at my allotment. I really enjoy that".

Another person said "I need the staff. They help me keep my room tidy. I like the television and I like the chicken dinners the best." And when we asked if they felt safe at Deepdene House they said "Yes".

Another person said "Everything's OK here. There are no problems. The meals are good and the staff are alright".

Visiting health professionals spoke positively about the support provided by staff. One told us "The staff communicate well with me. And they were well prepared when I visited Deepdene House to review the care of three people using the service. Keyworkers understand the needs of the people they are supporting".