Archived: Everycare (MK & Beds) Limited

We spoke with three staff members that worked at the service who told us that they felt well supported in their roles and that they enjoyed their roles.

We found that people's care needs were assessed and a care plan put together with people that used the service to ensure that their needs were met. We found that people were asked for their consent and agreement with the care that was described in their care plan before it was carried out.

We found that the provider carried out appropriate checks on staff before they started work to ensure that they were suitable to carry out their role. We also found evidence of regular quality assurance checks of the service that were carried out with people that used the service although the feedback that we received about the frequency of the checks indicated that these were sporadic.

However, we had concerns about the way staff were supporting people with their medication and recording arrangements that were in place relating to medication.

Staff told us "they are a very good company to work for" and "the office staff listen to us and always keep us informed".

We found that people were involved in their care and support but reviews of care plans and risk assessments had not always been carried out.