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Ashview Requires improvement

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Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with said that they liked and got on well with staff working in the service. Comments such as, "The staff are good and always help me," and, "They are lovely." were made.

Staff received appropriate professional development. Staff told us that they felt supported in their role and had access to good levels of training to develop and update their skills.

Training records viewed confirmed this. Records showed that staff received good levels of training so that they would be skilled in meeting people's needs and could work safely. This training included epilepsy, moving and handling and also communication. Staff were trained in different methods of communication, this included Makaton which is a communication technique that uses speech, facial expression, gestures, signs and symbols to convey information.

We saw from staff records that when new staff started work they were supported to go through a robust induction process to equip them for their role and provide them with knowledge, skills and orientation to the service. We spoke to a new member of staff and they told us "The induction was for twelve weeks and I have had lots of training within that time." and "We have to keep up to date with our training at all times and the manager will always check to see if we have completed our training."

We saw evidence that regular staff meetings were held and this gave staff the opportunity to discuss any matters that may have. We saw evidence that staff were given regular supervision and appraisals including observations; this enabled staff to express any concerns they may have.

Staff we spoke to told us "I feel supported here, especially around training." Another person told us "My manager is very approachable and will resolve any issues I may have had."