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Ashview Requires improvement

All reports

Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People's diversity, values and human rights were respected. When we visited we saw the staff on duty speaking with people who used the service in a polite manner. Most members of staff sought to engage with the person and seek their consent before providing any support or personal care.

People expressed their views and were involved in making decisions about their care and treatment. People we spoke with told us that they were treated well and respected by all staff. One person told us "The staff are good to me and they help me a lot."

We observed staff supporting people to make choices about how they spent their time and choices of meal from the menu. When asking about the choice of meals offered at Ashview House one person said, "I only have ask for whatever I want and they do it for me."

One person told us how they have been enrolled into a new programme being held within the company. It involves people who use the service being trained to become 'Quality checkers.' Once the induction and training is completed the person will be going to other services within the company to check on the quality of the service for those people who live there. One person told us "I went to Folkestone head office for my induction and I am really looking forward to going to other places to see what they are like."

People were supported in promoting their independence and community involvement. One person told us "I go to Pitsea and Basildon on my own now as I have a new wheelchair." People told us about many different activities that they attend in the community, this included going to the cinema, music evenings and also attending church.