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Archived: Brambles Care Home

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Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 20 September 2014
Inspection Report published 20 September 2014 PDF | 89.82 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, received feedback from people using comment cards and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

We viewed the home’s induction programme. Staff were required to read policies and procedures on the first day, and then received training in topics such as the fire alarm system, call bell system, maintaining confidentiality, answering the phone and front door, and a practical training session in moving and handling. Most newly recruited care staff had already qualified in National Vocational Qualifications (NVQ) or Quality Credit Framework (QCF) levels 2 or 3 in health and social care. However, some new staff had not previously carried out care work, and they were supported in completing the nationally recognised Common Induction Standards.

New staff were required to show training certificates to confirm any previous training and when it had been completed. The home provided an e-learning training programme for required subjects such as health and safety, first aid, infection control and fire safety. The training courses included a test and results, which were sent via the computer system to the assistant manager. She talked through staff’s understanding of their training after they had carried out e-learning courses, during individual supervision sessions. Staff were required to achieve a certain percentage for each course to pass the subject. Staff told us that they also had face to face training for some subjects, such as moving and handling. Staff could carry out the training courses at home in their own time, or could use a computer in the home if they wished to do so, or needed computer support.

Staff were given a copy of the staff handbook to read during their first few days, and a copy of this was kept in the duty office and the manager’s office for reference. Staff were also given a copy of the General Social Care Council (GSCC) codes of conduct, explaining the expected role of care workers.

New staff were required to carry out shadow shifts with experienced care staff prior to being assessed as able to work on their own.

We saw that staff were encouraged to carry out training courses for additional subjects which were relevant to people in their care. This included subjects such as Parkinson’s disease, diabetes, and understanding dementia.

Staff were supported through individual supervision sessions, and through staff meetings. We saw that individual supervision was usually carried out every two months. Two to three general staff meetings were held each year, and other staff meetings for staff in the same job roles. The management usually met weekly to discuss people’s changing needs and any other issues