Archived: MYA Cosmetic Surgery Limited (Leeds)

We were shown people's treatment plans. The plans included patient assessment and a medical questionnaire which detailed any allergies and medications. A relevant health information sheet and consent forms for each treatment were also included. We saw the consent forms explained what the procedure involved, explained the risks relevant to each procedure and possible side effects.

Records we looked at showed evidence the premises were adequately maintained. We saw the provider carried out regular health and safety checks. These included checks on equipment, electricity, lighting, waste management, water and fire safety.

We saw evidence MYA used an induction training programme for people starting work at the clinic that included a probationary period. The programme included policies and procedures, shadowing and responsibilities of the role.

The provider carried out several clinic audits, which included for example, a quarterly infection control audit, clinic on-call tracker, prescription register and monthly medical audits. The provider had an effective system to regularly assess and monitor the quality of service that people received.

Feedback from patients said, 'The service was extremely professional, organised but at the same time friendly and inviting' and 'Very friendly staff."

We looked at treatment plans and they included different options where these were appropriate and enabling patients to make an informed choice.

People said that their care and support was good and that staff provided them with safe and appropriate care, treatment and support to meet their needs. They said they felt they were looked after well.