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Archived: Liam House Good

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Inspection report

Date of Inspection: 31 October 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF

Overview

Inspection carried out on 31 October 2012

During a routine inspection

During this unannounced inspection we used different methods to help us understand the experiences of people using the service. People using the service had complex needs which meant they were not always able to tell us their experiences. Therefore, in addition to speaking with two individuals, we gathered evidence by observing care; reviewing records and speaking to three care workers and the manager.

We noted that care workers were polite and respectful. Care workers discussed their awareness of dignity and rights, and described how they maintained people�s privacy.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans were person centred and regularly reviewed. A care worker told us �we try as much as we can to support people with their independence�.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. All the care workers we spoke with told us they felt supported to undertake their role. One care worker said �it�s a lovely home�, and another said �I like my job and the people are lovely�.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.