Archived: Myrtle Cottage

We carried out this inspection as part of our planned schedule of inspections. There were two people living at the home who had some degree of visual impairment and have lived there for thirty and twenty three years respectively.

We arrived early and spoke with the two people who live at the home. They were very happy to talk with us and said how happy they were with the care they received. People we talked with told us about the wonderful holidays they have had to the Caribbean, Jersey and Blackpool and the famous people they have met.

We spoke with the mother of one of the people receiving a service who said she was really happy with the service and that the provider was excellent. We were told that the provider promoted independence and people we spoke with confirmed this.

We heard a two way conversation between the provider and people who live at Myrtle Cottage, which demonstrated acceptance and validation of people's views.

The registered provider who did the majority of the care was able to tell us in detail about the care and treatment needs of the people receiving the service and we noted the excellent rapport that existed between them.

We spoke with the three people who lived at Myrtle Cottage to seek their views of the service provided. The majority of the care was provided by the registered provider, although two part time staff assisted her.

The majority of people told us that staff were kind and helpful, although one person said they were less happy, although they were working to resolve any difficulties they had.

We saw that staff interacted with people in a polite and pleasant manner. The home was a small 'family like' environment. Furnishings and d'cor were domestic in style and provided a homely and comfortable environment.

The registered provider was able to tell us, in detail, the care required and preferences and choices of the people who used the service. We saw during our visit that the home was clean and odour free.