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Archived: Highbury Residential Care Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF


Inspection carried out on 7 February 2013

During an inspection looking at part of the service

We carried out this review of compliance to check whether the provider had made improvements in the areas we found them to be failing in when we visited the home in November 2012. During this visit we found that people were not involved in the planning of their care and that they were not being given choices about how they spent their time. We found that the physical environment people were living in was not being adequately maintained and that there was a lack of quality monitoring at the service.

In order to assess the improvements in these areas we spoke with the registered manager at the home, four people who used the service, and the relative of someone using the service who was visiting the home at the time of our inspection.

The people using the service told us that they were happy living at the home and that they were able to participate in activities should they wish to. They were all complimentary about the staff working at the home. One person told us that, at times, they had to wait to be attended to by staff. We saw that people were being cared for by staff who treated them with respect. There were activities taking place at the home at the time of our visit.

We spoke with the relative of someone using the service who commented that: "I think it has improved. There's more interaction somehow and more feedback from the manager."