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Archived: Highbury Residential Care Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 22, 23 June 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 75.82 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 22/06/2011, 23/06/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Systems for assessing and monitoring the service provided need to be strengthened to ensure that the views of people who use the service, people who act on their behalf and other stakeholders are regularly sought and used to ensure that people receive quality care.

User experience

We did not discuss this outcome with people who use the service.

Other evidence

The home completed a survey of the views of people who use the service during 2009. The acting manager stated that she intends to distribute a revised questionnaire to people in the near future. She reported that survey forms have been sent to relatives and made available to visitors to the home but very few have been returned. Records indicate that meetings are held with people who use the service and their relatives to discuss issues such as activities and menus. The staff members we spoke to knew how to raise any concerns.