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Archived: Highbury Residential Care Home Good

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Inspection report

Date of Inspection: 22, 23 June 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 75.82 KB

Overview

Inspection carried out on 22, 23 June 2011

During a routine inspection

People who use the service told us that they are happy with the care they receive. They stated that they are treated with dignity and respect. People reported that staff members are friendly and helpful. One person stated that ‘the staff look after us well’.

People who use the service told us that they like taking part in activities such as dominoes, ball games and puzzles. One person reported that she had enjoyed outings to see films and attend tea dances in the past. She stated that she was looking forward to a boat trip the following week.

People who use the service told us that the food is satisfactory and that a choice is available. They stated that they are happy with the environment in which they live and reported that the home is kept clean and tidy.

People who use the service told us that there are enough staff on duty to meet their needs. One person commented that ‘you only have to ask’. People stated that they would speak to senior staff or the manager if they were concerned about anything. They were confident that action would be taken to address any issues they raise.